Refund and Returns Policy
Overview
At Ivotia, customer satisfaction is our priority. If you're not fully satisfied with your purchase, we’ve got you covered.
Returns
- You have 48 hours from the date of purchase to return items in unused and original condition for a refund or exchange
- Items must be returned with all tags attached and in the same packaging. Opened or used items cannot be returned unless defective.
- To initiate a return, please fill out the return form below or contact us via WhatsApp at +43 677 62489205. Our customer support team will assist you.
Refunds
- Refunds are processed after we receive the returned item and verify its condition. Refunds will be issued to the original payment method.
- Please allow up to 7 business days for the refund to reflect in your account, depending on your payment provider.
Title to Returned Items
- Ivotia does not take title to returned items until the item arrives at our fulfillment center, or receipt is confirmed by the seller.
Product Accuracy
- Ivotia makes every effort to provide accurate and reliable product descriptions and content. However, we do not guarantee that all product descriptions, prices, or other content on our website are accurate, complete, reliable, current, or error-free.
- If you receive a product that is not as described, your sole remedy is to return it in unused condition.
Items Fulfilled by Ivotia (IF)
- If your order includes items Fulfilled by Ivotia (IF), we will manage the delivery, and our customer service will handle any related issues. Our 48-hour return guarantee will apply to these items.
- For items not marked as Fulfilled by Ivotia (IF), the third-party seller is responsible for delivery, and the buyer assumes any associated risks
Delivery & Shipping
- Items Fulfilled by Ivotia (IF) are dispatched from an Ivotia Fulfillment Center, and all Ivotia standard delivery rates and policies apply. International delivery may not be available for all items.
- When we dispatch your order, we’ll provide you with the carrier, dispatch date, and estimated delivery date in your account and in your delivery confirmation email.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately via WhatsApp at +43 677 62489205. We will arrange a return and send a replacement at no extra cost.
Exchanges
- If you would like to exchange an item for a different size, color, or product, please contact us within 48 hours of receiving your order, and we will help process your exchange.
Return Process for Items Fulfilled by Ivotia (IF)
- For items Fulfilled by Ivotia (IF), our customer service team will handle all returns, and we’ll ensure a smooth process as part of our 48-hour return guarantee.
Return Form
This form is only applicable for returns of items fulfilled by Ivotia.
If your order was fulfilled directly by a third-party seller and you accepted direct delivery
from them, please contact the seller directly for returns. Ivotia cannot process returns for
these items.
We’re sorry to hear that you want to return your purchase. Please fill out the form below to
initiate the return process.
Seller Refund Request Form
We’re sorry to hear that you want to request a refund . Please fill out the form below and we'll get back to you.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please don’t hesitate to reach out via WhatsApp at +43 677 62489205.
