Everything you need to know about the product and billing.
You can easily track your order by using the tracking number sent to your email once your order has shipped. To check the status, visit our Order Tracking page and enter your tracking number, or go directly to the carrier’s website (e.g., UPS, FedEx, USPS) and input the number there.
If you have any issues or cannot locate your tracking details, please feel free to contact our customer support team at info@ivotia.com, and we’ll assist you in locating your order.
We process and ship orders quickly to ensure prompt delivery, so changes or cancellations must be requested as soon as possible. If you need to cancel or edit your order, please contact us within 1 hour of placing the order at info@ivotia.com or call or WhatsApp our customer service team at +43 677 62489205
If your order has already been processed or shipped, we may not be able to make changes. In that case, you can return the items within 48 hours of delivery for a refund or exchange.
We understand how frustrating it can be when an order is cancelled. Your order may have been cancelled for a variety of reasons, including:
If your order was cancelled and you’d like more details, please contact our customer support team at info@ivotia.com, and we’ll be happy to assist you.
We’re sorry to hear that there’s an issue with your order. If you encounter any problems, such as receiving the wrong items, damaged goods, or missing items, please contact our customer support team as soon as possible. We’re here to help!
Here’s what you can do:
Our team will respond promptly and work with you to correct the issue, whether that’s through a replacement, refund, or exchange.
If you need to return an item, we’re here to help make the process as smooth as possible. To get a return label:
If you need any assistance or have trouble accessing the return label, please contact our customer support team at info@ivotia.com.
If you’ve forgotten your password or need to reset it, follow these simple steps:
If you don’t receive the reset email, be sure to check your spam or junk folder. If you continue to have issues, contact our support team at support@ourstore.com for assistance
To change your password, follow these steps:
If you have any trouble changing your password, you can always reset it by following the steps in our
Forgot Password? guide or contact our customer support team at info@ivotia.com.
We’re sorry to see you go! If you’d like to cancel your account, please follow these steps:
Please note that once your account is cancelled, you will lose access to order history, saved preferences, and any rewards or points associated with your account.
If you change your mind or need assistance, feel free to contact us anytime!
We process refunds as quickly as possible, but the timing can vary depending on the payment method used. Here’s a general timeline for refunds:
Refund Processed: Once we approve your return or cancellation, we’ll process your refund within 5-7 business days.
Payment Method:
If you haven’t received your refund after the estimated time, please check your bank or PayPal account, as it may have been delayed by your provider. For further assistance, feel free to reach out to our support team at info@ivotia.com.
We want to make returning your order as easy as possible. Here’s how you can return your items:
If you need help or have any questions about the return process, please contact our support team at info@ivotia.com.
We want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free
return policy:
If you need help or have questions about our return policy, don’t hesitate to contact us at info@ivotia.com.
We’re sorry for any delay! If you opted for shipment by Ivotia, here’s what you can do to track your order:
If you organized shipment directly with the seller, please reach out to the seller directly. If you’re still unable to locate your order, reach out to our customer support team at info@ivotia.com, and we’ll investigate further.
We process payments quickly and securely, whether you are receiving a refund or payment for an order. Here’s what to expect:
1.Refund Payments: If you are receiving a refund for a return or cancelled order, the refund will be issued to the original payment method used at checkout.
2. Payment for Sellers: If you’re a seller, you will receive your payment according to our payment schedule:
If you have any questions about your payment or haven’t received it within the expected time frame, please contact us at info@ivotia.com for assistance.
We offer a variety of secure payment methods to make your shopping experience convenient:
All of our payment methods are processed securely to protect your information. If you encounter any issues with your payment, please reach out to our customer support team at info@ivotia.com
If you didn’t receive a notification, it could be for several reasons:
If you still have concerns, contact our support team at info@ivotia.com, and we’ll be happy to help!
We’re happy to help you find what you need! Here are a few ways to get more information:
The Seller Feedback Rating is a system that allows customers to rate and review their experience with sellers on our platform. It helps provide valuable insights into the quality of products and services offered, as well as the overall shopping experience.
Key points about the Seller Feedback Rating:
Your feedback helps us maintain high standards and improve the experience for everyone!